New orders $300 | Reorder $150 | Shopping guide “s” = Silver after the item | “g” = Gold
Orders could take up to 4 weeks to fulfill so please plan ahead. In most cases orders will be filled immediately but we need to extend our fulfillment window in order to upkeep shipping orders within the specified time-frame.
We are unable to ship orders in July as we will be in Greece checking out new designs for the following year. Please place your orders before June 15th so we can ship them to you before June 30th. We will make sure to get any orders placed prior to June 15th shipped out before 6/30.
Orders placed between October – March will be subject to limited quantities. Our high season is between May – October so we are not placing orders from Greece during this time period.Items that are out of stock will be automatically cancelled. Our website will be up-to-date with current stock.
Wholesale merchandise is non-returnable. Any claims should be made within 3 days of receipt of your merchandise. Please contact us with any problems.
Despite our quality assurance efforts, damages can occur in production or in transit, and order processing errors are possible. Please examine all jewelry upon arrival for any discrepancies. Claims need to be reported to customer service within 3 days of receipt of shipment. Claims after 30 days will not be considered under any circumstance. Acknowledged claims will be issued a RA number for returns. Replacements for damaged goods shall be sent upon request and availability.
THE POSSIBILITY OF REPAIR
Every necklace, bracelet, earring and ring from Kosmima passes through a thorough quality control prior to its distribution. In any case if there is any article that has an imperfection or damage of the artist responsibility, you may send the item to us for repair or replacement.
POST PURCHASE ADVICE FOR CUSTOMERS
To keep the jewelry in the state they purchased it in for many years, recommend they do not allow hairspray, perfume and detergents to be sprayed directly on the jewelry. Product care cards are included in your shipment for your customers.
ITEMS INCLUDED IN YOUR SHIPMENT
We will provide you with an invoice, product care cards and earring cards.