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    KOSMIMA TERMS

    MINIMUM ORDER

    Please consult with your rep for the minimum order set in your region.

    SHIPPING

    Kosmima ships fast!  Most orders are shipped within 5-7 business days, but may take longer during peak holiday periods.  If you need to receive your shipment by a specific date, please specify that date on your order.

    BACKORDERS

    Backorders will be sent within two weeks.  If the time exceeds two weeks backorders will  automatically be cancelled.  Please contact us with any questions or alterations regarding your backorder.  Backorders will be shipped as product becomes available.  *If you would like to substitute in-stock items for backordered items, please specify this on your order.

    RETURNS

    Wholesale merchandise is non-returnable.  Any claims should be made within 3 days of receipt of your merchandise.  Please contact us with any problems and be sure to have your invoice at that time.

    DAMAGE CLAIMS

    Despite our quality assurance efforts, damages can occur in production or in transit, and order processing errors are possible.  Please examine all jewelry upon arrival for any discrepancies.  Claims need to be reported to customer service within 3 days of receipt of shipment.  Claims after 30 days will not be considered under any circumstance.  Acknowledged claims will be issued a RA number for returns.  Replacements for damaged goods shall be sent upon request and availability.

    THE POSSIBILITY OF REPAIR

    Every necklace, bracelet, earring and ring from Kosmima passes through a thorough quality control prior to its distribution. In any case if there is any article that has an imperfection or damage of the artist responsibility, you may send the item to us for repair or replacement. 

    POST PURCHASE ADVICE FOR CUSTOMERS
    To keep the jewelry in the state they purchased it in for many years, recommend they do not allow hairspray, perfume and detergents to be sprayed directly on the jewelry. Product care cards are included in your shipment for your customers.

    ITEMS INCLUDED IN YOUR SHIPMENT

    We will provide you with an invoice, product care cards, a display card with product information and earring cards.

    SHOPPING ONLINE

    Contact KOSMIMA today to set up your online account.  Email us at kosmima5280@htomail.com or call us at 720-215-1383.  You must have a login and password to access wholesale prices and place items in your cart.  Once you are logged in, you may shop by placing merchandise into the shopping cart.